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FAQs

Shopping FAQs

How do I place Order?

1.At Home Page (www.avenster.com) or Top Left corner you can explore the Categories. Select your favorite category and start adding the products in the cart with a single click -> 2. After adding products, Click on “My Cart” and proceed to Checkout. -> 3. You can Checkout by Creating Account/Signin or via Guest User (Fill Correct Shipping Details for Accurate Tracking of your order). -> 4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order. -> 5. You will receive the Confirmation Email and SMS once the order is successfully placed.

How will I Receive My Order?
We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
How will I get confirmation that my Order is placed successfully?
We'll send an email with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via email.
I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened to my money?
Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.
How should I check the status of my Order?
You can track your orders here Track Order If you still have any issues, write to us at support@beyoung.in, and your issue will be addressed.

Payment FAQs

Are there any Cash Collection Charges?
Only for COD orders, you will be levied Cash Collection Charges of Rs.50 per product. For example, if your order includes three products, you will be levied Cash Collection Charges of Rs.150.
Is it safe to shop online if I make payment using net banking, Debit card, or Credit Card?
We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions. Please Note: Avenster Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website.
Why am I not getting any COD option on the payment page?
The COD option might not be available because of the following reasons: 1. Our courier partners may not support the Cash on Delivery option for your delivery address. 2.The products ordered are not available for the COD option.
Are there any hidden charges?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.
What should I do if my payment fails?
1. Make sure you have entered the correct account details and the Internet connection is not disrupted during the payment process. In case your amount has been debited after a payment failure, it is automatically reverse back by the respective bank within 7-10 business days.

Shipping & Returns FAQs

What is the delivery time period? Do you apply any shipping charges?
The tentative delivery period is 4-5 working days. However, the actual delivery time may vary due to unexpected circumstances. We provide free shipping on all orders. If you choose COD payment method, there are nominal cash collection chargers i.e. Rs. 50 for every product. For example, if your order includes three products, you will be levied a COD charge of Rs.150
What is Return Policy?
Avenster has 7 days Return Policy that gives you an option to return the product within 7 days from the delivery date under the circumstances mentioned below. We request you to not use the product and preserve its original condition, tags, and packaging. Case 1: In case of any issue or defect in the product or Combo products: You need to raise a return/refund request We will create a reverse-pickup. Further, you can place a request for exchange/refund at hi2avenster@gmail.com During Pick Up, our delivery partner may do a quality check on the return. You need to send only the defected products. Case 2: In case you have placed wrong order: You need to self-ship the product(s) back to us. The Reverse pick-up charges will be bared by you. After the quality check, we will provide a replacement/refund for the same. Please Note: All exchanges are subject to stock availability. Boxers and Mask (due to hygiene standards) , Tote bags are not applicable for return.
What are the terms and conditions for the refund?
All refunds will be credited in your used payment method or bank account. If you are a guest user you will need to register with the email address which you had used to place your order. For any other requests or queries regarding this, kindly write to us at hi2avenster@gmail.com

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